We aim for all patients to receive the best possible care and support from our team. We are always looking for ways to improve and we consider feedback from our patients as an opportunity to learn and improve.
We don’t always get it right and we encourage you to raise any areas of concern at the time so that we can respond and hopefully resolve any issue as soon as it arises. We encourage our clients to express their views and experiences through various ways including:
If the team are unable to help and you wish to escalate your concern to a formal complaint, you can contact Senior Management by email with “Complaint” in the subject to email@example.com.
The time limit for initiating a complaint is 6 months from the date of occurrence, or 6 months from when you became aware of the cause for complaint, provided this is no more than 12 months after the event.
We will investigate every complaint thoroughly, fairly, and promptly. We aim to resolve your concerns and use your feedback to improve the quality of our service.
If you are not satisfied with our response, you are entitled to escalate your complaint to the Centre for Effective Dispute Resolution (CEDR):
+44(0)20 7520 3800
We are always disappointed when our patients have cause to complain but, and we sincerely apologise if things do not go as well as we would have hoped.